Microsoft Dynamics 365
Field Service Solutions
Plan, schedule, and deliver on-site service with connected work orders,
mobile technicians, and real-time visibility in Dynamics 365 Field Service.
Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service helps organisations manage on-site service delivery more effectively. QGate supports organisations in designing, implementing, and optimising Field Service management solutions that align with existing processes, systems, and service models.
Designed for organisations with dispersed teams, customer sites, or equipment in the field, Dynamics 365 Field Service enables better planning, improved coordination, and more consistent service delivery. By bringing service operations into one connected system, businesses can move from reactive service management to a more proactive, data-driven approach.
Why Choose Dynamics 365 Field Service?
Intelligent scheduling and dispatch
Match the right technician to the right job using skills availability, location, and priority. Automated scheduling helps reduce travel time and improve utilisation.
Connected service operations
Link field service activity with customer service, sales, and finance to create a unified view of customers, assets, and service history.
Mobile-first technician experience
Equip engineers with work orders, customer details, and asset information on mobile devices, even working working offline.
Built on the Dynamics 356 platform
Secure, scalable, and fully integrated with Microsoft’s wider ecosystem, including Microsoft Dynamics Customer Service, Sales, and Power Platform.
Key Benefits
Improve operational efficiency
Automate work orders, scheduling, and follow-ups to reduce manual effort and streamline service delivery.
Increase first-time fix rates
Give technicians access to customer history, asset data, and guided processes to resolve issues more quickly.
Enhance customer experience
Deliver predictable service with improved communication, appointment visibility, and faster response times.
Support data-driven decisions
Use real-time insights to optimise resources, reduce costs, and improve service performance.
Ready to Take Control of Field Service Delivery with Dynamics 365?
With Dynamics 365, you can move from reactive service management to a connected, proactive operation. QGate helps organisations design, implement, and optimise Field Service solutions that fit their processes today and scale as service demands grow.