Browse the latest product updates, industry news and opinion articles below.
Customer expectations have steadily increased since the COVID-19 global pandemic. The pandemic proved that businesses, especially eCommerce platforms, could provide customers with a highly personalised
The decision to change CRM platforms is not taken lightly. It’s usually the result of years of trying to make the incumbent system work with
Implementing a Customer Relationship Management (CRM) system like Dynamics 365 is a transformative step for any organisation aiming to modernise. CRM can simplify operations, improve
Digital transformation involves modernising processes, systems, and customer engagement strategies to improve efficiency, scalability, and the overall customer experience. It is a complex journey that
Dynamics 365 is a vast and powerful tool that provides businesses with a comprehensive platform to manage customer relationships. Dynamics can streamline operations, provide valuable
Microsoft’s Dynamics 365 Wave 2 2024 update is here and introduces a range of exciting features across all modules within Dynamics 365, including Sales, Customer
Effective CRM user adoption directly impacts the success and return on investment of a CRM system like Dynamics 365. You can deploy the most advanced,
From the 1st October 2024, Microsoft will implement price increases for Enterprise level Dynamics 365 subscriptions. Dynamics 365 has evolved into one of the most
MS Dynamics is an established and powerful CRM that helps businesses manage customer data. Dynamics was designed to be the backbone of your data-gathering efforts
Dynamics 365 is one of the most powerful and versatile CRM and customer engagement platforms available. Its level of customisation means it can be tailored
Effective customer engagement comes from your ability to engage with your audience on their terms. That means having the data and the understanding to create personalised campaigns.
Reliable data allows for better questions and more insightful answers. But reliable data starts with robust data integrity. What is it and why does it matter?
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