Microsoft Dynamics
365 Customer Insights
Unlock Data-Driven Growth with
AI-Powered Customer Insights.
Customer Insights At A Glance
Microsoft Dynamics 365 Customer Insights unifies customer data, applies AI-driven analytics, and orchestrates personalised marketing journeys, ensuring your business can engage customers with precision, automate interactions, and drive long-term growth.
Whether you’re looking to gain a 360-degree customer view or create intelligent customer journeys, Customer Insights gives you the power to turn data into decisions, and decisions into revenue.
Customer Insights – Data
Customer Insights – Data enables businesses to consolidate, clean, and enrich customer data from multiple sources, creating a unified profile that fuels smarter decision-making. With AI-powered segmentation and predictive analytics, you can anticipate customer needs, personalise interactions, and improve engagement at every stage of the journey.
Key Features
- Unified Customer Profiles – Combine data from CRM, website, social media, and third-party sources.
- AI-Powered Segmentation – Identify high-value customers and engagement trends.
- Predictive Analytics & Insights – Forecast churn, customer lifetime value, and purchase behaviour.
- Real-Time Data Enrichment – Integrate Microsoft Copilot AI for enhanced recommendations.
- Customisable Dashboards & Reports – Gain deep visibility into customer trends and interactions.
Benefits
- Improve Customer Retention – Identify at-risk customers and take proactive action.
- Drive Data-Backed Decisions – Move beyond guesswork with predictive analytics.
- Optimise Customer Journeys – Understand preferences and personalise experiences.
- Enhance Sales & Marketing Alignment – Deliver the right message to the right audience.
Customer Insights – Journeys
Customer Insights – Journeys empowers businesses to create intelligent, automated marketing workflows, ensuring customers receive the right message at the right time, on their preferred channel. With AI-driven personalisation, real-time event triggers, and multi-channel automation, this module helps businesses convert more leads, boost customer loyalty, and drive revenue.
Key Features
- AI-Powered Personalisation – Tailor campaigns based on real-time customer behaviour.
- Multi-Channel Orchestration – Automate engagement across email, SMS, social media, and more.
- Lead Scoring & Nurturing – Identify high-intent leads and move them through the funnel efficiently.
- Event-Triggered Journeys – Deliver personalised messages based on customer actions.
- Integration with Dynamics 365 Sales & Customer Service – Align marketing, sales, and service for seamless customer engagement.
Benefits
- Increase Engagement & Conversions – Deliver the right message at the perfect moment.
- Reduce Manual Work – Automate marketing workflows and customer interactions.
- Improve Lead Quality – Nurture high-value prospects with data-driven targeting.
- Maximise Marketing ROI – Track and optimise campaign performance with AI analytics.
QGate Helps You Get the Most from Customer Insights
- Tailored Implementation – We align Customer Insights with your unique business needs.
- Expert-Led Training – Ensure your team fully leverages AI-powered customer intelligence.
- Ongoing Optimisation – Continuous support and enhancements to drive long-term success.
