Own the work | QGate

Turning up to the meeting isn’t the same as owning the reality of how work actually gets done.

In most organisations, day-to-day processes didn’t come from deliberate design. They evolved through workarounds, manual steps, and “temporary” fixes that slowly became permanent.

Over time, that way of working becomes familiar and, once it’s familiar, it often stops being questioned.

The problem isn’t that people are careless, it’s that assumed processes quietly shape outcomes: data quality, decision-making, growth, without anyone consciously choosing them.

Real progress starts when someone is willing to step back, look at how work actually flows, and take responsibility for improving it mess and all.