The Wrong Fix | QGate
Most CRM projects don’t fail because of bad software.
They fail because teams try to fix what’s visible, instead of what’s structural.
Add a field.
Rebuild a dashboard.
Run another training session.
But the real issues usually sit below the surface:
– how decisions are made
– how data is defined
– how work actually flows through the business
Technology can’t correct a broken business design; it only reflects it.