Microsoft Dynamics 365
Field Service
Plan, schedule, and deliver on-site service with connected work orders,
mobile technicians, and real-time visibility in Dynamics 365 Field Service.
Dynamics 365 Field Service
Field Service helps organisations plan, schedule, and deliver on-site service more effectively. It connects work orders, scheduling, mobile technicians, and asset data in a single platform, providing visibility from the initial request through to job completion.
Why Choose Dynamics 365 Field Service?
- Intelligent scheduling and dispatch – Match the right technician to the right job using skills, availability, and location data.
- Connected service operations – Link field service activity with customer service, sales, and finance for end-to-end visibility.
- Mobile-first technician experience – Equip engineers with everything they need on-site, even when offline.
- Built on the Dynamics 365 platform – Secure, scalable, and fully integrated with Microsoft’s wider business ecosystem.
Key Benefits
- Improve operational efficiency – Automate work orders, scheduling, and follow-ups to reduce manual effort.
- Increase first-time fix rates – Give technicians access to customer history, asset data, and guided processes.
- Enhance customer experience – Deliver timely, predictable service with clear communication and visibility.
- Support data-driven decisions – Use real-time insights to optimise resources, costs, and service performance.
Ready to Take Control of Field Service Delivery with Dynamics 365?
With Dynamics 365, you can move from reactive service management to a connected, proactive operation. QGate helps organisations design, implement, and optimise Field Service solutions that fit their processes today and scale as service demands grow.