QBit - Episode 29 - Leads vs Contacts in Dynamics 365

🎥 QBit Episode 29
Small bits. Big insights.

In Dynamics 365, leads and contacts serve different purposes.
Understanding how each one behaves in customer insight journeys can make a big difference to how engagement is planned and delivered.

In this episode, we look at how Dynamics treats leads and contacts, and what marketers need to consider when designing journeys.

#QBit #Dynamics365 #CRM #CustomerJourneys #MarketingAI #QGate #BusinessTransformation