QBit - Episode 34 - How AI Reinvents Customer Service
🎥 QBit - Episode 34
Small bits. Big insights.
How Microsoft AI Reinvents Customer Service
Customer service has moved from reactive to proactive.
In this episode, Steve Gibson explores how Microsoft Copilot in Dynamics Customer Service and Contact Centre is reshaping how teams capture knowledge, support customers, and continuously improve.
From real-time transcription to AI-suggested knowledge articles, this is about embedding intelligence directly into the service journey, not layering it on top.
#QBit #CustomerService #MicrosoftAI #Dynamics365 #Copilot #AI #BusinessTransformation #QGate
